SMS + Privacy
SMS Privacy Policy
Effective date: February 23, 2026
1. Scope
This SMS Privacy Policy describes how Tilvo collects and uses personal information when sending SMS messages for restaurant order and service communications.
2. Information we collect
- Mobile phone number.
- Order and service details related to your request.
- Message delivery metadata such as timestamps and carrier status.
3. How we use information
- To send order confirmations, pickup or delivery updates, and payment-related notifications.
- To provide customer support and service updates.
- To maintain platform reliability, security, and abuse prevention.
4. Mobile information sharing statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with messaging vendors strictly required to deliver SMS services.
5. Messaging disclosures
- Message frequency may vary based on your order and service activity.
- Message and data rates may apply.
- You may opt out at any time by replying STOP.
- For help, reply HELP or contact us at developer@tilvo.ai.
6. Retention and security
We retain SMS-related records only as needed for service delivery, legal compliance, and dispute resolution. We use reasonable safeguards to protect personal information.
7. Contact
For SMS privacy questions, contact legal@tilvo.ai.