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SMS + Privacy

SMS Privacy Policy

Effective date: February 23, 2026

1. Scope

This SMS Privacy Policy describes how Tilvo collects and uses personal information when sending SMS messages for restaurant order and service communications.

2. Information we collect

  • Mobile phone number.
  • Order and service details related to your request.
  • Message delivery metadata such as timestamps and carrier status.

3. How we use information

  • To send order confirmations, pickup or delivery updates, and payment-related notifications.
  • To provide customer support and service updates.
  • To maintain platform reliability, security, and abuse prevention.

4. Mobile information sharing statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with messaging vendors and telecom providers, including Telnyx where enabled, strictly required to deliver SMS/MMS services, manage phone numbers, support carrier registration, and honor opt-out requests.

5. Messaging disclosures

  • Message frequency may vary based on your order and service activity.
  • Message and data rates may apply.
  • SMS/MMS delivery, phone number services, and carrier metadata may be processed by Telnyx or similar communications providers.
  • You may opt out at any time by replying STOP.
  • For help, reply HELP or contact us at developer@tilvo.ai.

6. Retention and security

We retain SMS-related records only as needed for service delivery, legal compliance, and dispute resolution. We use reasonable safeguards to protect personal information.

7. Contact

For SMS privacy questions, contact legal@tilvo.ai.