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Customer Terms

Platform Terms

Effective date: July 16, 2026

Tilvo is a product of Iventra LLC. These Platform Terms apply to guests and other end users who use Tilvo-powered ordering, account, loyalty, messaging, reservation, catering, gift card, website, or mobile app experiences.

1. Acceptance

By accessing or using a Tilvo-powered ordering website, restaurant app, loyalty account, reservation flow, catering flow, gift card feature, Voice AI agent, SMS flow, or related customer experience (the "Platform"), you agree to these Platform Terms and any restaurant-specific terms posted by the applicable Merchant.

2. Tilvo Is a Technology Provider

Tilvo is a product of Iventra LLC and is not a restaurant, food preparation entity, delivery company, or retailer of restaurant products. Restaurants and other Merchants operate independently and are responsible for food preparation, ingredients, allergen handling, menu claims, pricing, taxes, fulfillment, quality, refunds, gift cards, promotions, and compliance with laws that apply to their business.

3. Eligibility and Accounts

You must be able to form a binding contract and must be at least 18 to use the Platform. You are responsible for accurate account information, keeping credentials secure, and all activity under your account.

4. Orders, Delivery, and Availability

Orders are subject to Merchant acceptance, item availability, delivery area limits, store hours, capacity, weather, safety, fraud screening, and payment authorization. Estimated pickup and delivery times are estimates. Delivery may be performed by a Merchant, a third-party delivery provider, or another logistics partner.

5. Alcohol and Age-Restricted Items

If a Merchant offers alcohol or other age-restricted items, you represent that you meet all legal requirements. Pickup or delivery may require valid government identification and may be refused if legally required or if the recipient appears intoxicated or otherwise ineligible.

6. Payments, Tips, Fees, Refunds, and Chargebacks

You authorize charges for orders, taxes, delivery fees, service fees, tips, subscriptions, or other disclosed amounts. Payment processing is provided by third-party processors. Refunds and credits are generally determined by the applicable Merchant unless required by law.

7. Messaging and Communications

At restaurant checkout, you may enter your phone number and manually check a separate, optional SMS checkbox to receive customer-care messages about that order. The checkbox is unchecked by default, is displayed before the order is placed, and is not a condition of purchase. Providing a phone number alone does not create SMS consent. Messages may include order confirmation, order status updates, pickup or delivery notifications, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS, MMS, voice, and phone-number services may be delivered through communications providers such as Telnyx. Promotional SMS requires separate marketing consent. For details, read our Privacy Policy. These messaging terms form part of these Platform Terms. Calls may be recorded or transcribed where enabled and legally permitted.

8. Acceptable Use

  • Do not use the Platform for unlawful, fraudulent, abusive, deceptive, or harmful activity.
  • Do not interfere with security, availability, rate limits, authentication, or payment systems.
  • Do not scrape, copy, reverse engineer, or misuse Platform data except as legally permitted.
  • Do not abuse promotions, submit false information, harass others, or infringe third-party rights.

9. Intellectual Property and User Content

Tilvo and its licensors retain ownership of the Platform. Merchants retain ownership of their restaurant marks and content. If you submit reviews, feedback, photos, messages, or other content, you grant Tilvo and the applicable Merchant permission to use it to operate, improve, support, and promote the Platform and Merchant services, subject to applicable law.

10. Third-Party Services

The Platform may rely on third-party payment, POS, authentication, delivery, mapping, messaging, telecom, analytics, app-store, and hosting services, including Telnyx for certain voice, SMS/MMS, SIP trunking, phone number, carrier-registration, and messaging functions. Those services may be subject to additional terms and privacy notices.

11. Disclaimers and Limitation of Liability

The Platform is provided "as is" and "as available." To the fullest extent permitted by law, Tilvo disclaims implied warranties and is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, order issues, food quality, Merchant conduct, delivery delays, or third-party service failures.

12. Suspension, Changes, and Contact

We may suspend or limit access for security, fraud, abuse, legal, or operational reasons. We may update these terms by posting a revised version. Questions may be sent to legal@tilvo.ai.