Never Lose a Regular Diner to Competitor Marketplace Apps.
Acquiring a new diner costs 5x more than keeping an existing one. Tilvo continuously analyzes dining frequency, average spend, and favorite dishes to trigger personalized SMS, email, and push offers that keep tables and pickup shelves full.
+41%
Second-order conversion rate
5.4x
ROI on automated SMS campaigns
100%
Margin-protected discounts
Tailored Restaurant Capabilities
Built Specifically for Automated Guest Retention
RFM diner segmentation, margin-safe targeted incentives, and automated win-back loops.
Automated RFM Segmentation
Classifies guests into New, Active, VIP, At-Risk, and Lapsed buckets automatically based on order recency and spend.
Margin-Protected AI Offers
Calculates maximum allowable discount percentages deterministically in TypeScript so every coupon preserves healthy food margin.
Smart Win-Back Triggers
Automatically sends personalized SMS offers to diners who haven't ordered in their typical 14 or 21-day cycle.
Integrated VIP Birthday & Loyalty
Delights regulars with automated birthday treats, tier promotions, and milestone reward notifications.
The Operational Flow
From First Guest Touch to Final Handoff
Diner Places First Order
Guest orders directly on web, app, or phone. Contact details and preferences are captured securely.
Behavioral Analysis
Tilvo's engine tracks ordering cadence and identifies favorite dishes and category preferences.
Autonomous Timely Re-Engagement
Diner receives an automated text or push notification at the exact moment they typically decide what to eat.
Operational Bottlenecks Solved
Why Legacy Tools Fail Automated Guest Retention
70% of first-time online diners never order a second time without active follow-up.
Generic discount blasts erode food margins without rewarding true VIP loyalty.
Staff do not have the time to manually draft email campaigns and SMS promotions.
Third-party delivery apps conceal customer emails and phone numbers from the restaurant.
Frequently Asked Questions
Questions from Operators Like You
Are promotional SMS messages compliant with TCPA and CTIA regulations?
Yes. Tilvo includes double opt-in checkboxes at checkout, transparent terms, and immediate automated STOP handling.
Can I review and edit campaigns before the AI sends them?
Yes. You can run campaigns on full autopilot with pre-set margin guardrails, or choose manual 1-click approval.
Transform Automated Guest Retention with Tilvo
Launch your customized digital storefront, Voice AI phone ordering, and native KDS in days.